{"id":1331,"date":"2024-11-12T16:48:00","date_gmt":"2024-11-12T16:48:00","guid":{"rendered":"https:\/\/fob.in.ua\/slient-service-kurczya-abo-top-3-sposobi-peregnuti-paliczyu\/"},"modified":"2025-09-17T21:37:25","modified_gmt":"2025-09-17T21:37:25","slug":"slient-service-kurczya-abo-top-3-sposobi-peregnuti-paliczyu","status":"publish","type":"post","link":"https:\/\/fob.in.ua\/en\/slient-service-kurczya-abo-top-3-sposobi-peregnuti-paliczyu\/","title":{"rendered":"Client service for smokers, or top 3 ways to go too far"},"content":{"rendered":"
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In a world where there\u2019s no shortage of products and services, client service comes first. And it\u2019s no surprise \u2014 today, people care most about the quality of service. We\u2019re willing to pay more if it saves us time and stress. That\u2019s where the real competition happens: products and services may be the same, but client service never is. So how do you avoid overdoing it in the \u201crace for the client\u201d \u2014 and still get all the cream?<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Relationships don\u2019t replace service<\/strong><\/h4>\n

A lot is said about building relationships with clients, but relationships can\u2019t replace high-quality client service. Personal rapport can serve as a buffer when things get rough during collaboration. On the other hand, it\u2019s important to remember that these relationships aren\u2019t limitless. A poorly delivered service or a low-quality product can ruin even the best friendship. What\u2019s more, our cultural perception of friendship is mixed. On one hand, a friend deserves the best. On the other \u2014 a friend is someone who should be fine with less. For example, our company is called Friends of Brands \u2014 and for us, a friend is someone valuable and deserving of special attention.
\nSometimes, in order to preserve a good relationship with a client, companies will stay silent even when things are clearly going downhill. That\u2019s why the main rule of client-centric work is: don\u2019t lie to the client. What matters more is knowing how to communicate even the toughest truth properly. It\u2019s all in the delivery: how you frame something can make it sound like a win, a lesson, or a failure. In that sense, the truth is too multifaceted to justify lying.<\/p>\n<\/div>\n<\/div>\n

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The main rule of client service: don\u2019t lie to the client.<\/p><\/blockquote>\n

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A marketplace of consumers<\/strong><\/h4>\n

The second deadly sin is failing to speak the client\u2019s language \u2014 trying to impress them with how advanced you are. Clients aren\u2019t required to understand your professional jargon or internal slang. Don\u2019t burden them with it. Even worse is when you start showing off your \u201cexpertise\u201d or industry knowledge \u2014 trust me, your client is an expert in something too, where you know absolutely nothing. Don\u2019t try to assert superiority like that.The key task is to translate everything into client benefit and clearly explain what services will be delivered, what the client will gain, and what\u2019s required from their side. Sometimes it\u2019s hard to convince the client what\u2019s best for them \u2014 but don\u2019t give up too soon. Everyone has their own way in. In the end, if you\u2019re truly a professional, your ability to persuade will pay off, and the client will appreciate your persistence and patience.
\nOn the other hand, if you agree with everything and just go along with the client, you\u2019ll soon lose your status as an expert in their eyes.<\/p>\n<\/div>\n<\/div>\n

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The second deadly sin: failing to speak the client\u2019s language \u2014 trying to impress them with how advanced you are.<\/p><\/blockquote>\n<\/div>\n

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To seem, not to be<\/strong><\/h4>\n

Everyone wants to be seen as the best company in the client\u2019s eyes. But the real question is not how you seem \u2014 it\u2019s whether you actually are a good company.
\nAlways be honest about what you can realistically provide, and what\u2019s beyond your scope.
\nIf something you\u2019re genuinely good at is important to the client, your relationship won\u2019t suffer. Quite the opposite \u2014 they\u2019ll know they can trust you, and that\u2019s the foundation of customer loyalty. It\u2019s a good sign that client service is now a topic of interest for all kinds of businesses \u2014 from consultancies to product manufacturers. It shows that Ukrainian business is moving toward client-centricity, slowly developing a more human, friendly face. The key is not to let that face turn into a ridiculous grimace in your rush to win over the client.<\/p>\n<\/div>\n

 <\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

In a world where there\u2019s no shortage of products and services, client service comes first. And it\u2019s no surprise \u2014 today, people care most about the quality of service. We\u2019re willing to pay more if it saves us time and stress. That\u2019s where the real competition happens: products and services may be the same, but … Continued<\/a><\/p>\n","protected":false},"author":3,"featured_media":965,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[111,107],"tags":[129,143,163],"industries":[115],"class_list":["post-1331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","category-strategy-en","tag-b2b-consulting","tag-marketing","tag-strategy-en","industries-b2b-consulting"],"acf":[],"yoast_head":"\nSmoker's \u201cSilent Service\u201d: 3 ways to go too far in communicating with customers<\/title>\n<meta name=\"description\" content=\"When does excessive customer focus harm a brand? 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